2024 Accessibility (ADA)

Eligibility

It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our Accessibility Department has finite resources and needs to focus these resources on helping those who legitimately require assistance.

Website Accessibility

For specific questions or concerns about the accessibility of any event, or particular web page owned by Portola, please contact adafestivals@goldenvoice.com. If you do encounter an accessibility issue with our web pages please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible.

Portola is committed to facilitating the accessibility and usability of its website, including portola music festival dot com, for all people with disabilities. Portola is in the process of implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. The Portola website will be tested on a periodic basis with assistive technology such as screen readers and by engaging users with disabilities who use these technologies.

Contact adafestivals@goldenvoice.com with any additional needs or further questions.

Accessibility Services Hubs

There will be two (2) Accessibility Services Hubs conveniently located to support and address the needs of all attendees with accessibility needs. For those entering through the Marin entrance, there will be a Hub next to the Box Office before the scan lanes. For those entering through the Cesar Chavez entrance, will find another Hub just inside the venue, past the lockers next to the Info booth. These locations will have accessibility signage and will be labeled on the guest-facing map when released. There is no accessibility pre-registration before the event - this is all done onsite at the event.

At an Accessibility Services Hub, you can:

• Learn about accessibility services and receive answers to your questions
• Receive an accessibility wristband
• Effective Communication check-in
• Register service animals

Accessibility Wristband

Guests with disabilities wishing to utilize some of the accessibility services at Portola Festival will be required to wear an accessibility wristband. This wristband is acquired onsite at an Accessibility Services location. There is not an “accessibility ticket” that needs to be purchased in order to utilize accessibility services at Portola.

• Accessibility wristbands are good for the duration of the festival
• DO NOT remove your wristband for the duration of the festival
• One (1) accessibility companion wristband will be issued per guest with a disability

If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to an Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.

Access Guide & Access Map

View our dedicated Accessibility / ADA Access Guide here as well as our Venue Access Map here. These are also available on our Mobile App. Download or screenshot them and keep copies of them with you on your phone.

Mobility Disabilities

We encourage guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting mobility devices onsite.

Accessible Routes

The venue is navigable for people with mobility disabilities. The event is held on primarily cement terrain. Guests will need to traverse throughout the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. If you need assistance finding your most accessible route around the event, please visit us at an Accessibility Services Hub.

Charging

If you need to recharge your motorized mobility device or other medical equipment, you may do so at an Accessibility Services Hub, or at the Pier and Crane stage accessible viewing areas.

• Bring all cords and accessories needed to charge your devices.
• Chargers must use a 110-volt, 20 amp circuit.
• We will not be providing wheelchair or scooter rentals.

Accessible Parking

There is no designated festival parking for this event. We strongly advise using a rideshare service, or arranging for someone to drop off and pick up.

Rideshare & Loading + Unloading Zone

The accessible rideshare/loading and unloading pickup/dropoff zone is located on the corner of Cesar Chavez St & Tennessee St. The traverse to the festival is primarily on cement, but be advised there are sections of the pathway which involve cracks of natural terrain such as grass.

OFFSITE ACCESSIBLE SHUTTLES

Portola is offering complimentary shuttles to transport guests to and from the festival from the BART 24th St Mission Station. You can catch this shuttle from the station at the corner of Valencia St and 24th St.

Please note that Cesar Chavez St, where the shuttles drop off and pick up guests at the festival site, will be closed from 9:45pm to 11:00pm each night. During this time, shuttles will not be able to accommodate any departures.

If you are planning to depart on a shuttle and require a wheelchair-accessible vehicle, we recommend meeting at the accessibility signage located by the shuttle pickup area to join the queue. Once the shuttles resume service, passengers will be loaded in order of their position in the queue. To reach this area, take the Cesar Chavez exit just north of the Pier Stage and look out for the accessibility signage in the shuttle area. Due to the street closure, please anticipate wait times of up to 75 minutes at the end of the night.

Accessible Entrance

There will be a designated accessible entry lane located at each festival entrance, which will be labeled with signage. Guests with disabilities may use this lane to safely enter the venue. After using the accessible entry, please visit the Accessibility Services Hub immediately to inquire of further accessible services provided at the event.

Accessible Viewing Areas

There will be accessible viewing areas made available to guests with disabilities and their one (1) companion at designated stages. For information on how to gain access to these areas, please visit us at an Accessibility Services Hub.

Rules

• Companions may be asked to stand in the back of the viewing area if capacity is reached.
• Viewing Areas are non-smoking.
• Guests are not allowed to save spots.
• If a guest or companion is not-present for longer than one hour, their spot will be given to another guest with a disability
• Do not block the view of the guests behind you.
• All seating is first come, first served.

Effective Communication

Interpreters & Additional Services

• American Sign Language interpreters can be available for select performances, upon request.
• Closed captioning, braille/large font print, guided tours, or other forms of effective communication can be available upon request.

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is August 29th, 2024. To submit a request, please fill out the Effective Communication Request Form.

Once you are onsite, please check-in at the Accessibility Services Hub to be connected with our interpreting team.

The following 2024 acts will have ASL interpretation are:

Saturday:
PEACHES, JPEGMAFIA, Jamie XX, Bicep presents Chroma, Rufus Du Sol

Sunday:
Boys Noize b2b VTSS, Rebecca Black, Horsegiirl, Honey Dijon, Justice, Tinlicker

Assisted Listening

Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact ada.portola@goldenvoice.com or visit our Accessibility Services Hub at the event.

Service Animals

Service animals are permitted throughout the festival.

Rules

• NO emotional support animals, therapy animals, or companion animals.
• Pets are not allowed and will be turned away.
• Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
  • If these devices interfere with the service animal’s work or the individual’s disability prevents using these devices, the individual must maintain control of the animal through voice, signal or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
• All animals should have legally required vaccinations (which may need to be verified).
• All service animals must receive a service animal credential at an Accessibility Services Hub in order to enter the venue.

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

Concessions

All concessions are accessible and located throughout the venue. If assistance is required, please confer with the nearest festival staff member.

Medical

A fully-equipped medical site staffed by trained personnel will be centrally located within the festival to manage any medical issue. Check the festival map when released for the exact location.

Medications

All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.

Dietary Needs

Portola Festival will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada.portola@goldenvoice.com for further information.

Additional Service Requests

Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our festival more accessible, we encourage you to contact us at ada.portola@goldenvoice.com for any of your accessibility-related needs. Additionally, if you have any questions about Accessible policies or our services, please reach out to us.

Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit any of our Accessibility Services Hubs onsite to receive direct assistance.

Feedback

We welcome and encourage any feedback and suggestions from our attendees. Please email us at ada.portola@goldenvoice.com. We will do our best to help you have an unforgettable experience.