FESTIVAL   INFO

Portola Music Festival is a 2-day music festival taking place on Saturday, September 20 and Sunday, September 21, 2025 at Pier 80 in San Francisco, CA.

• Venue doors open at 1pm PT both days.
• You must be 21 years or older on the day you plan to attend the event.
• A valid government-issued photo ID is required for entry.
  • Expired ID will not be accepted for entry.
  • No one under the age of 21 will be allowed entry into the festival even if accompanied by an individual 21 years of age or older.
• Show will take place rain or shine.
• No Re-Entry.
• Lineup, set times, festival hours, and venue are subject to change.
• Food and beverages sold separately.
• There is no parking at the festival. Please stay tuned for alternative modes of transport to be posted closer to show dates.

Portola is a cashless event. Major credit cards such as Visa, Mastercard, American Express, and Discover will be accepted. Contactless payment solutions such as Apple Pay, Android Pay, Samsung Pay, Google Pay, and contactless cards will also be accepted.

You can convert cash to a pre-paid Visa card. See your nearest Guest Service booth for closest cash to card locations.

Please visit our Accessibility / ADA page.

For any accessibility-related questions, please email us here.

The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.

All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to viruses (including, without limitation, COVID-19) and confirm that they will adhere to federal, state and local mandates and/or any quarantine or isolation recommendations.

Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. You will notice safety measures upon your arrival such as dog sweeps, bag checks, and walk-through metal detectors (magnetometers, open gates or evolve systems) for all attendees, staff, and performers.

Please note that we will implement safety screenings upon festival entry. Please arrive early and note the Prohibited Items list. Prohibited items will be refused upon entry and must be returned to the patron’s vehicle or disposed of by the patron.

In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via the festival app.

If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member. And remember: if you see something, say something. Flag down any staff member or public safety official if you notice something that doesn’t seem quite right.

Portola Festival is committed to creating a safe, comfortable, and family-friendly experience for our guests. The following actions may result in ejection from the event:

• Profanity or other offensive language, whether spoken or appearing on apparel or memorabilia
• Intoxication and or signs of Impairment related to excessive alcohol consumption
• Bringing prohibited items into festival grounds (venue and or camping)
• Throwing of items or liquids
• Taunting, abusive, or disruptive language and obscene or offensive gestures, imagery, or symbolism
• Entering the stage or accessing seated/restricted areas at any time without proper passes
• Public nudity/indecency, including urinating in public (anywhere other than the proper restroom)
• Engaging in sexual behavior in public
• Possession/use/sale of illegal drugs
• Fighting or other threatening behavior that may harm, endanger, threaten, or bring discomfort to anyone
• Damage, destruction, vandalism, or theft of any property
• Fraudulently claiming a disability or abuse of Accessibility (ADA) services
• Sitting/Standing/Loitering in designated Fire Lanes and Pedestrian walkways
• Violation of state or local laws

Festival reserves the right, in its sole discretion, to amend the list of acceptable or prohibited items at any time.

• Bags/Backpacks /Purses/Handbags (no larger than 18”x13”x8.5” or smaller)
• Bandaids
• Binoculars
• Blankets / Towels (50” x 70“ or smaller)
• Breast Pump (Manual, Battery Operated, Or Powered Devices)
  • Breast storage canister (metal/plastic ok)
  • Stored Breastmilk or Formula
• Chapstick / Lip Balm
• Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
• “Chill Uncle” energy
• Ear Plugs
• EpiPens
• Eye Drops / Contact Lens Solution
• Face Masks (PPE, non-costume)
  • Face paint
• Fanny Packs / Hip Bags
• GoPros (No Poles/Extenders)
• Gum / Mints (sealed)
• Hand Sanitizer
• Handheld fans (battery-operated + folding fans)
• Hats
• Hydration Packs (Empty,Plastic ONLY, 2L or less)
  • Hydration packets (Electrolyte packets / Liquid I.V.)
• Inhalers
• Lighters
• Make Up
• Mobile Phones / Chargers
• Parasols
• Poster Tubes (cardboard only)
• Prescription Medication (Name On Medication Must Correlate With Person’s Driver's License or other appropriate state identification)
• The spirit of your ancestors who also loved to party
• Strollers (For infants and toddlers ONLY)
• Sunblock / Sunscreen (Non-Aerosol)
• Sunglasses
• Water Bottles (Empty, 64oz or less)
• Water Misters (Plastic, Personal size ONLY, Empty)
• Your situationship

In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed (as appropriate).

• NO Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
• NO Aerosol Products (Including Sunscreen)
• NO Air Horns
• NO Animals /Pets (Service Animals ONLY, see ADA page)
• NO Audio Recording Devices
• NO Bad Vibes
• NO Balloons / Balls / Inflatable Balls / Frisbees
• NO Bicycles / Skates / Scooters or Skateboards
• NO Body Armor
• NO Chains or Chain Wallets
• NO Chairs
• NO Coolers
• NO Drones / Remote Control Aircraft / Cars or Toys
• NO Flammables (Fireworks, Explosives / Sky Lanterns / Road Flares, etc)
• NO Flags / Totems / Kites
• NO Flashlights
• NO Flyers / Samples / Giveaways / Promotional Items
• NO Glass Bottles or Containers
• NO Glow Sticks / Light Sticks / Laser Pointers / LED Gloves
• NO Hammocks
• NO High Visibility Vests
• NO Hula Hoops / Flow Toys
• NO Illegal Drugs or Drug Paraphernalia
• NO Instruments
• NO IV Bags or Supplies
• NO Markers / Spray Paint / Paint Pens
• NO Massagers
• NO More than 7 Pokémon cards per person (STRICTLY ENFORCED)
• NO Non-Personal Protective Equipment (PPE) Masks (e.g., costume)
• NO Outside Food or Beverage
• NO PCs / Laptops / Tablets / IT Equipment
• NO Personal Vehicles - Bicycles, scooters, electric scooters, skateboards, hoverboards, segways, golf carts, self-balanced wheels, horses, etc.
  • Personal mobility devices for Accessibility /ADA guests ONLY (see Accessibility / ADA page)
• NO Professional Cameras
• NO Racoon Repellant
• NO Selfie Sticks / Tripods
• NO Smelling Salts*
• NO Stuffed Animals
• NO Tailgating
• NO Tents, Tarps or Sleeping Bags
• NO Toy Guns / Water Guns / Sling Shots
• NO Umbrellas
• NO Video Cameras
• NO Wagons / Wheeled Carts
• NO Walkie Talkies
• NO Weapons (Guns, Knives, Ammunition, Pepper Spray, Mace, etc. including off-duty law enforcement or concealed carry permits)

* In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.