LOST & FOUND

Register your mobile device to increase your chances of recovery and receive a custom lock screen wallpaper.

If it’s ever found, the Lost & Found team will scan the code to let you know your device was found!

Click HERE to get started.

Goldenvoice and local law enforcement are working hand in hand to address device theft. Lost and Found staff are trained to coordinate directly with law enforcement to expedite responses to reported thefts. There is a zero-tolerance policy when it comes to phone theft. Dedicated staffing, assets, and infrastructure are in place to catch thieves. Those caught in possession of stolen goods will be immediately turned over to law enforcement.

• Prevent device theft by keeping track of your device in high traffic areas, turning off access to airplane mode from your lock screen (in your settings) and looking out for individuals watching you and not the show.
• Prior to arriving at the festival, please record your phone’s serial number. If law enforcement is able to recover your device, we will need that number to reunite you with your cell phone.
• If you suspect your phone was stolen, immediately report it to Lost & Found or any Guest Services team member. If your phone location is still available, an immediate notification is critical for law enforcement. If you believe you have identified the individual who has stolen your phone, flag down any staff member or law enforcement as soon as possible.

You can reach out to the San Francisco Police Department non-emergency line at 415-553-0123 or file a police report here if you believe your phone was stolen. If your device begins sharing location after the event, please contact San Francisco PD as soon as possible.

• Visit the Guest Services team at the Info Tent next to the GA Merch Tent by the Main Entrance, or the tent located next to the Pier Stage VIP entrance during show hours.
• You can also view items on this page ANY TIME and in the Portola Music Festival mobile app

• During show hours from 1pm-11pm both days.
• You can also view items on this page ANY TIME and in the Portola Music Festival mobile app

• If you missed us during our show hours, but see your item on the posted inventory, submit a Claim for it. Our team reviews all claims and may ask for more details before verifying ownership.
• Once ownership is confirmed, you’ll receive a confirmation email with return options: in-person pick up, if available, or shipping. Shipping costs will be at the owner's expense.

• Items are added to the website within an hour of our team receiving them.
• We recommend filling out a Loss Report if you don’t see your item listed on the website.

Take found items to the nearest Info Tent. Please DO NOT hand over items to random staff or guards.

• If you’re at the festival, stop by any Info Tent location.
• What if the show is over? Submit a Claim for it online! We’ll ask for additional details to verify ownership if necessary. Once confirmed, you’ll receive a confirmation email with return options: in-person pick up from the Chavez Lot on Mon, Sept. 28, if available, or shipping. Shipping costs will be at the owner's expense.

Rather than keeping you from enjoying the show, we encourage you to submit a Loss Report if you don’t see your item listed. A Loss Report will notify you when something similar to your item is turned in up to 5 days after submitting the report.

We recommend filing a crime report with the San Francisco Police Department. You can do so here.