YOUR SIMPLIFIED GUIDE TO PORTOLA
Everything you and your crew need to know before you embark on your annual (or first) Portola adventure of a lifetime! Study it. Share it. Live it. This is your guide to a glorious weekend, be sure to check back for updates closer to showtime so you don’t miss a thing!
Download App
Portola Mobile App
PORTOLA MOBILE APP
This page has the info. The app has the power. Use the app to scan in with your AXS Mobile ID pass for entry, shop merch, check set times, and stay in the loop all weekend long.
AXS Mobile ID
LOAD YOUR PASSES INTO THE PORTOLA APP
AXS Mobile ID is your ticket into the festival. Load your passes in the app and scan your unique barcode at the entrance - it’s fast, secure, and stress-free.
Step 1: Click on "My Passes"
Step 2: Sign in to your AXS account
Step 3: View your tickets in the app
HOW TO TRANSFER PASSES ON AXS
If your group is arriving separately, you may transfer individual passes through the Portola app.
Please note, the transfer option will be turned on within 72 hours of the festival (or possibly sooner).
- Sign in to “My Passes” using your AXS account in the app.
- Locate your Portola passes in the upcoming event list.
- Click “Transfer”.
- Select the pass(es) you would like to transfer.
- Select your contact or enter the recipient's first name, last name, and address.
- Click “cContinue”.
- Review the information and click “Transfer”.
Know Before You Go
FESTIVAL CHECKLIST:
- Portola is a 21+ event, make sure to grab your ID
- Download the Portola App
- Load your passes into the app
- Review items you can and can’t bring into the festival
- Review info on arrival: there is no parking at Pier 80, do not drive to the festival
Get Here, Get Out
Get Here, Get Out
Taking a shuttle? Grabbing a rideshare or dusting off that old bike that’s been sitting in your storage unit for three years? However you plan to get to Portola, we’re here to help make sure you’ve got those details dialed in. Venue doors open at 1pm.
Entrance is located at:
900 Marin St, San Francisco, CA 94124.
**The box office is located near this entrance.
What To Bring, What To Leave Behind
What To Bring, What To Leave Behind
Take a second to review what you can bring in so you don’t have to forfeit any precious family heirlooms upon arrival.
Lockers
Lockers
Be prepared! Plan ahead by reserving a locker today. Lockers keep your valuables safe, merch secure, and your sweatshirt nearby for when it gets chilly.
Accessibility & ADA
Accessibility & ADA
Portola welcomes all people with disabilities. Learn about eligibility and find info about our Accessibility Services locations conveniently located throughout the festival site.
Health & Safety
Health & Safety
Portola Music Festival is committed to creating a safe, comfortable experience for our guests. Review Health & Safety information.
Once You're Here
FIND THE FESTIVAL MAP IN THE APP
View the Getting Here, Venue and ADA maps in the app for the best festival experience. Familiarize yourself so you know how to quickly get from stage to stage.
Merchandise
Merchandise
Pre-order your merch in the app by Sept 12 to get it shipped to your door before the festival!
Food & Drink
Food & Drink
For those of you who eat things… We have a wide selection catered towards our adventurous eaters, our chicken tendies lovers, and everyone in between.
Maps
Maps
Check back closer to the festival for info.
Lost & Found
Lost & Found
Check back closer to the festival for info.
DID YOU REMEMBER TO:
- Download the Portola App
- Load your passes into the app
- Review items you can and can’t bring into the festival
- Review the Get Here, Get Out page for arrival info