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If you are using a screen reader and are having problems using this website, please call (888) 842-5007 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

General Information

Portola is a 2-day music festival taking place on September 24 & 25, 2022 at Pier 80 in San Francisco, CA.

  • Venue doors open at 12pm both days.
  • You must be 21 years or older on the day you plan to attend the event (either September 24, 2022 or September 25, 2022) to attend the event. A valid government-issued photo ID is required for entry. Expired ID will not be accepted for entry. No one under the age of 21 will be allowed entry into the festival even if accompanied by an individual 21 years of age or older.
  • Show will take place rain or shine.
  • No Re-Entry.
  • Line-up, set times, festival hours, and venue are subject to change.
  • Food and beverages sold separately.
  • Please visit our ADA Page for ADA Information.

What Can I Bring?


YES Backpacks (Medium) 18"x13"x8.5"
YES Bandaids
YES Binoculars
YES Breast Pump (Manual, Battery Operated, Or Powered Devices)
YES CamelBaks (Empty)
YES Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
YES Chapstick and Lip Balm
YES Dancing Shoes
YES Ear Plugs
YES Eye Drops
YES Fanny Packs and Hip Bags
YES GoPros
YES Gum (sealed packs)
YES Hand Sanitizer
YES Hats
YES Inhalers
YES Makeup
YES Mobile Phone Chargers
YES Parasols
YES Water Bottles (Empty and Reusable)
YES Personal Medication (Name On Medication Must Correlate With Persons DL or State ID)
YES Personal Protective Equipment (PPE) Masks
YES Purses and Handbags (12”x6”x12”)
YES Stored Breastmilk or Formula
YES Sunblock (Non-Aerosol)
YES Sunglasses
YES Towels (small-medium size)


NO Advanced First Aid Kits (Advanced first aid kits include but not limited to hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
NO Aerosol Products/Aerosol Cans
NO Air Horns
NO Animals
NO Audio Recording Devices
NO Bicycles, Skates, Scooters or Skateboards
NO Blankets
NO Body Armor
NO Coolers
NO Chains or Chain Wallets
NO Chairs
NO Detachable Lens Cameras
NO Drones or Remote Control Aircraft, Cars or Toys
NO Fireworks, Explosives or Road Flares
NO Flags
NO Flyers, Samples, Giveaways or Promotional Items
NO Glass Bottles or Containers
NO Glow Sticks, Light Sticks, or LED Gloves
NO Hammocks
NO Hula Hoops
NO Hoverboards or Segways
NO Illegal Drugs or Drug Paraphernalia
NO Instruments
NO IV Bags
NO Kites or Sky Lanterns
NO Laser Pointers
NO Markers or Paint Pens
NO Massagers
NO Outside Food or Beverage
NO Non-Personal Protective Equipment (PPE) Masks (costume)
NO Selfie Sticks, Tripods or Narcissists
NO Smelling Salts
NO Stuffed Animals
NO Tailgating
NO Tents or Sleeping Bags
NO Tourniquets
NO Toy Guns, Water Guns or Sling Shots
NO Totems
NO Umbrellas
NO Video Cameras
NO Wagons
NO Walkie Talkies
No Weapons (Guns, Knives, Ammo, Pepper Spray, Mace, etc.) 

Any items deemed inappropriate by the Crowd Management staff, will not be allowed into the venue and you must return to your vehicle or dispose of said item(s).


Portola is a cashless event. Major credit cards such as Visa, Mastercard, American Express, and Discover will be accepted. Contactless payment solutions such as Apple Pay, Android Pay, Samsung Pay, Google Pay, and contactless cards will also be accepted.

Locations where you can exchange cash for prepaid card will be available.

Box Office

Box Office Hours: 11:00am - 9:30pm on show days.
Location: The Box Office is located at 601 Cesar Chavez, San Francisco, CA 94124

Please remember: 

  • Government issued photo ID of order account holder, order number and the credit card used for purchase are required for pick-up at Will Call.
  • Absolutely no name changes or alternate Will Call pick-ups will be allowed. No exceptions.
  • Box Office will only accept credit or debit card payment. Cash will not be accepted.
  • There is no parking available at the box office or at Pier 80.
  • VIP Upgrades will be available within the festival grounds at the "VIP Upgrade" tent.