Venue doors will open at 1 pm PT each day. Curfew will be 11 pm PT.
No, it’s 21 + over. You must be 21 on the day(s) you plan to attend. A valid government-issued photo ID is required for entry. Expired ID will not be accepted for entry. No one under the age of 21 will be allowed entry into the festival even if accompanied by an individual 21 years of age or older.
The Festival will take place INDOORS and OUTDOORS at Pier 80.
Yes, closer to show dates. Please stay tuned.
Yes, Click here.
Yes, Please check our Lost & Found page closer to festival dates.
Portola is a cashless event. Major credit cards such as Visa, Mastercard, American Express, Discover, JCB or Union Pay will be accepted. Contactless payment solutions such as Apple Pay, Android Pay, Samsung Pay, Google Pay, and contactless cards will also be accepted.
Yes, water refill stations will be available on site. Remember to bring an empty, reusable water bottle or cup with you!
As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.
Yes. Check back closer to festival dates for info on our website and our mobile app.
No type of sign is allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances will be subject to surrender and not returned. Please check the What Can I Bring section for a full list of allowed and prohibited items.
Before entering the event, please make sure all of the medications are properly labeled with name, phone number, and emergency contact. Names on prescriptions must match the person's ID. Notify a security guard at the entrance and the medical staff on site will assist you with storing your medications. Please check the What Can I Bring section for a full list of allowed and prohibited items.
No LED apparel, toys, or gloves. Please check the What Can I Bring section for a full list of allowed and prohibited items.
Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No glass bottles permitted.
There is no guarantee you will see all of the artists on the lineup. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there is a particular performer you really want to see. Also, the lineup is always subject to change (due to weather or any other reason).
Yes, Naloxone is permitted for personal use. For resources on overdose prevention in San Francisco, click HERE.
Please check our Contact page.
Thank you for your interest. We are not seeking vendors.
No. Mobile Driver’s license will not be accepted at this time.
Please check our Get Here Get Out page closer to festival dates.
Yes - while supplies last! Check our Payment Plan section for more information.
Please email register@goldenvoice.com
2022, 2023 and 2024 purchasers get early access starting Wednesday, May 14 at 12pm PT. To access the past purchaser presale, register with the same phone number or email used to purchase your pass in the past. Past Purchaser registration will remain open for 24 hours only, until May 15 at 12pm PT.
Original 2022-2024 purchasers will be sent an email to their original order’s purchase email with more details. Any past purchases made through a third-party vendor will not be recognized, sorry!
Make sure you check your spam folder first before reaching back out to us.
Codes will be emailed around 11am on May 15th . If you qualify for the past purchaser presale, your code will be emailed around 11am on May 14th. If you opted in for SMS (US only), we’ll also text you your code. If you can’t find your code, log in on the registration form with the mobile number you used to sign up to resend or sign up. For further code support, email register@goldenvoice.com.
There is no difference in tiers other than price.
Yes, review details on our Pass & Order info section here.
Your shipping address will not affect your mobile ticket delivery. Check your AXS account to ensure your billing info is up to date.
Step 1: Download the Portola Mobile App
Step 2: Tap "My Passes" and sign in with the same email address used to purchase tickets or to accept transferred tickets
Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!
Transfers will be available closer to the festival date, likely 48 hours prior, but maybe sooner. Please stay tuned. To transfer your passes to a friend, you can use the ticket transfer feature in the Portola Mobile App or the AXS Mobile App.
Here’s how:
A few things to remember:
Your ticket will be delivered to your AXS account once you have completed the Klarna checkout.
Klarna will send an email confirmation for all completed payments. You can also call 1-844-4KLARNA (1-844-455-2762) or live chat with Klarna’s customer service agents 24/7 to confirm payment.
Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express). Please note, prepaid cards are not accepted.
Pay in 4, serviced by Klarna, allows fans to split your purchase into four interest-free payments — spreading the cost of your purchase over time.
When you choose to apply for Pay in 4, Klarna may perform a soft credit check that won’t impact your credit score or show up as a hard inquiry on your credit report. Visit Klarna's FAQ for more information.
If your cart is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first payment. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.If you pay on time, there’s no interest or fees.
Yes, if you want to pay the next payment or full balance of your payment plan early, simply sign into the Klarna app, go to the Purchases page and select Payment Options.
Klarna will automatically attempt to collect payment for your purchase from the card you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by signing into your Klarna account.
If you need extra time to make a payment, simply sign into the Klarna app, go to the Purchases page and select Payment Options. If available, select Extend due date.