PLAN

Festival reserves the right, in its sole discretion, to amend the list of acceptable or prohibited items at any time.

• Bags/Backpacks (clear, 12” x 6” x 12” or smaller) (View Bag Policy)
• Bandaids
• Binoculars
• Blankets / Towels (50” x 70“ or smaller)
• Breast Pump (Manual, Battery Operated, Or Powered Devices)
• Breast storage canister (metal/plastic ok)
• Stored Breastmilk or Formula
• Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
• Chapstick / Lip Balm
• Childhood trauma (The kind that makes you funny)
• Ear Plugs
• EpiPens
• Eye Drops / Contact Lens Solution
• Face Masks (PPE, non-costume)
• Face paint
• GoPros (No Poles/Extenders)
• Gum / Mints (sealed)
• Hand Sanitizer
• Handheld fans (battery-operated + folding fans)
• Hats
• Hydration Packs (Empty, 2L or less)
• Hydration packets (Electrolyte packets)
• (View CLEAR Bag Policy)
• Inhalers
• Lighters
• Make Up
• Mobile Phones / Chargers
• Nicolas Cage
• Parasols
• Poster Tubes (cardboard only)
• Prescription Medication (Name On Medication Must Correlate With Person’s Driver's License or other appropriate state identification)
• Sunblock / Sunscreen (Non-Aerosol)
• Sunglasses
• Water Bottles (Empty, 64oz or less)
• Water Misters (Plastic, Personal size ONLY, Empty)

In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed (as appropriate).

Forfeited items will not be returned. Any verbal assurances to the contrary — whether from staff, security, or other personnel — are incorrect and do not reflect festival policy. If you are unsure if an item you have would be permitted, assume the answer is no.

• NO Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
• NO Aerosol Products (Including Sunscreen)
• NO Air Horns
• NO Animals /Pets (Service Animals ONLY, see ADA page)
• NO Audio Recording Devices
• NO Balloons / Balls / Inflatable Balls / Frisbees
• NO Bicycles / Skates / Scooters or Skateboards
• NO Body Armor
• NO Chains or Chain Wallets
• NO Chairs
• NO Childhood trauma (The kind that makes you sad)
• NO Coolers
• NO Drones / Remote Control Aircraft / Cars or Toys
• NO Flammables (Fireworks, Explosives / Sky Lanterns / Road Flares, etc)
• NO Flags / Totems / Kites
• NO Flashlights
• NO Flyers / Samples / Giveaways / Promotional Items
• NO Frowns (Must be turned upside down immediately)
• NO Glass Bottles or Containers
• NO Glow Sticks / Light Sticks / Laser Pointers / LED Gloves
• NO Hammocks
• NO High Visibility Vests
• NO Hula Hoops / Flow Toys
• NO Illegal Drugs or Drug Paraphernalia
• NO Instruments
• NO IV Bags or Supplies
• NO Markers / Spray Paint / Paint Pens
• NO Massagers
• NO Non-Personal Protective Equipment (PPE) Masks (e.g., costume)
• NO Outside Food or Beverage
• NO PCs / Laptops / Tablets / IT Equipment
• NO Personal Vehicles - Bicycles, scooters, electric scooters, skateboards, hoverboards, segways, golf carts, self-balanced wheels, horses, etc.
  • Personal mobility devices for Accessibility /ADA guests ONLY (see Accessibility / ADA page)
• NO Professional Cameras
• NO Racoon Repellant
• NO Selfie Sticks / Tripods
• NO Smelling Salts*
• NO Stuffed Animals
• NO Tailgating
• NO Tents, Tarps or Sleeping Bags
• NO Toy Guns / Water Guns / Sling Shots
• NO Umbrellas
• NO VHS copies of “Mrs. Doubtfire" (1993) starring Robin Williams and Sally Field with a supporting performance by Pierce Brosnan who really did nothing wrong despite being the film’s primary antagonist
• NO Video Cameras
• NO Wagons / Wheeled Carts
• NO Walkie Talkies
• NO Weapons (Guns, Knives, Ammunition, Pepper Spray, Mace, etc. including off-duty law enforcement or concealed carry permits)

* In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.

• Portola is a 21+ event located at Pier 80.
• Make sure you have your ID and AXS Mobile ID Barcode ready before you head in.
• We love our neighbors. Please be respectful of the surrounding community as you enter and leave the festival.
• View GET HERE & GET OUT Maps (Available closer to show dates)
• Check this page regularly for updates. Information is subject to change without notice.
• *THERE IS NO FESTIVAL PARKING AVAILABLE AT PIER 80. PLEASE DO NOT DRIVE TO THE EVENT.

Please check back closer to festival dates for details about Bart/Shuttles, SFMTA/Muni, Caltrain, Biking, Lime & Rideshare

Entrance:

• Main entrance is located at 900 Marin St, San Francisco, CA 94124.
• Check back closer to festival dates for details.
• This entrance is accessible.

• 24th St. Mission BART Station shuttle loading zone will be at the corner of Valencia St. & 24th St.
  • 2 blocks west upon exiting with signs and staff directing.
• Pier 80 shuttle loading zone will be near the venue at the corner of Illinois St. and 24th St.
• There will be a limited amount of accessible shuttles to Pier 80.
  • Please email us a request here.
• All BART stations are accessible.
  • More information about BART accessibility can be found HERE.

Avoid the toll lines and pay your BART/Muni fare ahead of time.

• Get a digital Clipper card.
• You can pay with Google or Apple Pay to load fare onto your Clipper card or your mobile wallet.
• Use the Trip Planner to figure out your route and schedule.
• Don’t wait until the last minute!

Muni provides train and bus service to the Pier 80 area, including late station hours during Portola Music Festival. Get customized transit directions to and from Pier 80 using the SFMTA Trip Planner. Pay for Muni using your Clipper Card, digital Clipper card, or the Muni Mobile app. All Muni bus stops and T Third Train stops are accessible. More information about accessibility on Muni can be found HERE.

Heading to the event:

• Muni Metro T Third Line: From Powell St BART Station, walk to Union Square/Market St Station and board Muni’s T Third line toward Sunnydale. Get off at Third/Marin, just 1 block from Pier 80.
• Route 48 Quintara exit at 23rd and Third St and walk 10 minutes to Pier 80.
• Route 19 Polk exit at Connecticut and Cesar Chavez and walk 10 minutes to Pier 80.
• Route 15 Bayview Hunters Point Express exit at Third & Marin, two blocks from Pier 80.

Leaving the event:

• Board Muni Metro T Third Line at Third St. & 23rd St Station or Third St. & Evans Station.
  • From 10pm – 12am, the platform at Third St. and Marin St. will be temporarily unavailable.
  • The northbound trains will stop at Union Square-Market St Station, where you can walk to Powell St BART Station, Market St bus routes, or AC Transit Transbay Bus Service.
  • Union Square-Market St Station, Chinatown Station, and Yerba Buena/Moscone stations will stay open late until 1 a.m.
• Route 48 Quintara runs 24/7 and connects to 24th/Mission St BART Station. Board at Third and 23rd St..
• Route 91 OWL is an overnight route connecting Pier 80 to Ocean Avenue, West Portal, and 19th St.

Riders planning to attend Portola can ride Caltrain to the 22nd Street Station and walk to and from Pier 80. (Approx 1 mile)

The last Southbound train making all stops to San Jose departs 22nd Street Station at 12:10 a.m.

• This station can only be accessed via stairs from 22nd Street and Iowa Street for southbound and northbound service, respectively. There are no ramps, elevators, or escalators to reach the platforms.
• The next accessible stop is at San Francisco Caltrain Station where you can transfer to the T Third.
• All stops on the T Third between Chinatown and Sunnydale are accessible.
• More information about Caltrain accessibility can be found HERE.
• More information about accessible SFMTA stops can be found HERE.

Parking at Caltrain stations:

• Paid parking rules are enforced throughout the day, including on weekends and holidays.
• Parking at Caltrain stations costs $5.50 for the day, and permits can be purchased using the ParkMobile app or through ticket machines onsite.

Caltrain reminds customers that open alcoholic beverages are prohibited on the trains beginning at 9 p.m. on special event days and nights.

For more information about Caltrain schedules and fares or for help planning your trip, call Caltrain Customer Service at 1.800.660.4287 (TTY 650.508.6448) or visit Caltrain.com.

Bike Valet

Bike Valet services will not be offered this year. There is bike parking throughout the area. For bike rack locations nearby, check out the SFMTA Bike Network Map HERE.

Lyft Bike

Planning on riding a Lyft Bike to Portola this year? Just hop on an ebike or a classic bike and be on your way!

• Use code PORTOLA26 for a complimentary $5 ride credit.
• This code can be redeemed in the Lyft Bike or Lyft app under rewards and will be valid from Saturday September 26 until Monday, September 28.
• Unlock It: Pick out a bike, and use the Lyft app to scan its QR code or tap your linked Clipper card.
• Ride It: Hop on and start cruisin’.
• Park It: Find an open space at any Lyft Bike docking station. When the lock-in light turns green, you’re all set. Ebikes can be locked at public racks for an additional $2.

Keep an eye out for the Lyft Bike Station at the corner of Illinois St. and Cesar Chavez St. intersection. New this year: Ebike Only Virtual Station Located on Illinois st in between 23rd and 24th st.

There are also Lyft Bike stations scattered across the area near Pier 80.

• Illinois St. + Cesar Chavez St. *CLOSEST TO EVENT ENTRANCE / EXIT
• Virtual Station (Ebike Only) - Illinois st in between 23rd and 24th St.
• Indiana St. + Cesar Chavez St.
• Evans Ave + Newhall St.
• Illinois St. + 20th St.
• Iowa St. + 22nd St.
• Utah St. + 25th St

*info/location subject to change. For more info about the Lyft Bike rider experience, go here.

Skip the traffic and parking hassle by rolling up to the festival on two wheels.

Arriving with Lime:

• Download the Lime app to view available scooters and LimeGliders throughout the city.
• Scan the QR code on a vehicle to begin your ride.
• Upon arrival, park your Lime vehicle at Illinois St. & 24th St.

Leaving with Lime:

• Lime vehicles will be available for pickup at Illinois St. & 24th St.

If you really must be driven by another human or an autonomous vehicle, please head to the general drop-off/pick-up zone at Pier 70.

• Consider scheduling your rides to and from the drop-off / pick-up zones in advance.
• Traffic might be a little spicy—give yourself extra time.

For accessible drop-off and pick-up suggestions, please send us an email request here.

Don't just attend Portola. Live it. Stay at W San Francisco and unlock exclusive perks with the Portola Festival Rooms Package, including in-room festival-ready amenities and exclusive hotel events like Sunday’s Brunch & Beats featuring Touching Ice, Chloé Caillet and nimino!