Portola Festival at Pier 80 welcomes all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our ADA department has finite resources and needs to focus these resources on helping those who legitimately require assistance.
There will be an Accessibility Services Hub conveniently located inside the festival grounds to support and address the needs of all attendees with accessibility needs. This location will be labeled on the guest facing map when released. There is no ADA pre-registration before the event - this is all done onsite at the event.
At the Accessibility Services Hub, you can:
Disabled attendees wishing to utilize some of the accessibility services at Portola Festival will be required to wear an ADA Wristband. This wristband is acquired onsite at our Accessibility Services location. There is not an “ADA ticket” that needs to be purchased in order to utilize accessibility services at Portola Festival.
If a disabled attendee wants to switch their companion, a new ADA Companion Wristband can be exchanged by bringing the old companion wristband back to the Accessibility Services Hub to be reissued.
We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting assisted mobility devices onsite.
The Venue is navigable for people with mobility disabilities. The event is held on primarily cement terrain. Guests will need to traverse throughout the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. If you need assistance finding your most accessible route around the event, please visit us at the Accessibility Services Hub.
If you need to recharge your motorized wheelchair or other medical equipment, you may do so at the Accessibility Services Hub.
THERE IS NO FESTIVAL PARKING AVAILABLE AT PIER 80. PLEASE DO NOT DRIVE TO THE EVENT. Cut back on emissions and consider alternative modes of transportation such as accessible rideshare or the ADA Shuttle service for those commuting on BART from the 24 St. Mission BART Station.
Leave your car at home and use rideshare. Our designated ADA pick up / drop off zone for rideshare is located at the intersection of Tennessee St. and Cesar Chavez St. Once you are dropped off in this zone, continue East down Cesar Chavez St. for approximately two blocks, where you will arrive at the Cesar Chavez St. Entrance to the festival venue.
This designated ADA rideshare pick up / drop off zone is different from the North and South Rideshare Pickup locations on the festival map. Learn more about those on our Getting Here page.
Take the BART to 24th St. Mission BART Station and hop on a free ADA shuttle to Portola. We have a limited number of ADA shuttles (wheelchair accessible) operating along this route. The ADA shuttles will touch down at the same location as all other shuttles adjacent to the 24th St. Mission BART Station. At the Pier 80 shuttle stop, the ADA shuttles will pick up / drop off along Cesar Chavez St. just North and slightly East of the Cesar Chavez St. Entrance.
ADA shuttles will run on a loop between Pier 80 and 24th St. Mission BART Station from 12:30pm - 11:30pm.
Use the Trip Planner to figure out your route and schedule.
Avoid the lines and pay your BART/Muni fare ahead of time. Get a digital Clipper card. You can pay with Google or Apple Pay to load fare onto your Clipper card and direct into your mobile wallet. Don’t wait until the last minute!
For additional info about the ADA shuttles, please send us an email and/or inquire with a member of the Accessibility Team onsite.
There will be an ADA entry lane located at the main entrance, which will be labeled with signage. Disabled guests may use this lane to safely enter the venue. After using the ADA entry, please visit the Accessibility Services Hub immediately to inquire of further accessible services provided at the event.
There will be accessible viewing areas made available to ADA patrons and their one (1) companion at designated stages. For information on how to gain access to these areas, please visit us at the Accessibility Services Hub.
INTERPRETERS & ADDITIONAL SERVICES
Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is August 31st, 2023. To submit a request, please fill out the Effective Communication Request Form.
Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact email@example.com or visit the Accessibility Services Hub.
Service animals are permitted throughout the festival. However, this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away.
We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.
All concessions are accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
A fully-equipped medical site staffed by trained personnel will be centrally located within the festival to manage any medical issue. Check the festival map when released for the exact location.
All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.
Portola Festival will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at firstname.lastname@example.org for further information.
Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible, we encourage you to contact us at email@example.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.
Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit our Accessibility Services Hub to receive direct assistance.
We welcome and encourage any feedback and suggestions from our attendees. Please email us at firstname.lastname@example.org. We will do our best to help you have an unforgettable experience.