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If you are using a screen reader and are having problems using this website, please call (888) 842-5007 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

ADA Information

Portola at Pier 80 is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at ada.portola@goldenvoice.com. We will do our best to assist you and address your accessibility needs.


The venue is fully navigable for people with mobility disabilities. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.


ADA parking spaces with accessible shuttles will be available at COW Palace. More information can be found here.

Offsite Accessible Shuttle

Accessible shuttles to Pier 80 will be available. More information can be found here. If you require a wheelchair-accessible shuttle to/from Cow Palace and the venue, please reach out to: ada.portola@goldenvoice.com.


There will be an ADA accessible entry lane located at each entrance. Disabled guests may use this lane to safely enter the venue. After using ADA entry, please visit the Accessibility Services Hub immediately after so that you can keep using ADA entry for the following show days.


There will be an Accessibility Service located inside of the festival entrance. Check out our festival map.


There will be accessible viewing areas made available to ADA patrons. To gain access to these areas, please visit us at the Accessibility Services Hub.

Accessible Viewing Area Policies:

  • Companions may be asked to stand in the back if capacity is reached
  • Patrons and companions may not smoke in these areas
  • Patrons are asked to not save spots


Service animals are permitted throughout the venue and must be checked at the Box Office for registration before entering the event. However, this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials and allowed within the event footprint. Pets are not allowed and will be turned away.

The following guidelines must be followed:

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
  • All animals should have legally required vaccinations.


If you would like to request any of the following services:

  • ASL interpretation for any performance
  • Other forms of Effective Communication

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. To submit a request, please email us at requests@tenfiftyent.com with the subject line “Portola Request”.


First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app. Professional medical staff can help you with your medical needs at these locations.

In continually trying to make our event more accessible, we encourage you to contact us at ada.portola@goldenvoice.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at Portola!