PASSES

• AXS Mobile ID is the ticket to your Portola passes - it’s fast and secure for your festival experience. Download the Portola Festival App (iOS and Android) to scan your AXS Mobile ID featuring a unique barcode at the Portola entrance.
• NOTE: Passes will show up in your AXS account no later than end of day Friday, May 29th.
  • If purchased after this date will show up within 10 minutes of purchase.
• If your party is arriving separately, you may transfer individual tickets through your AXS account – instructions can be found HERE.
• Please note, the transfer option will be turned on within 72 hours of the festival (or possibly sooner). Please stay tuned.
• The recipient will receive an email with a link to accept their transferred tickets and, if they haven’t already, instructions to download the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshots or printed versions will not be valid.

• 21+ event
• There is an 8 pass limit per household.
• All sales are final.
• No refunds, cancellations or exchanges.
• No re-entry.
• The name on the original order cannot be changed.
• Our ticketing platform is powered by AXS. Create an AXS Portola FanAccount or update your current AXS information here.
• There are minimum browser requirements to place an order online. Make sure you have the most updated version.
• Do not buy passes from a 3rd party/scalper. We won’t service, authenticate or support passes purchased from a 3rd party/scalper. We do not assist in any 3rd party transactions. Receipts/Order Confirmations can be faked/forged. Don’t be fooled.
• For order questions/help, please contact AXS order support.
• By purchasing passes, you agree to all Terms of Sale, Terms of Use and Wristband Terms of Use.
• Please visit our Accessibility page for Accessibility / ADA information.

Once you’ve purchased your passes, you can manage your order via FanAccount. To access FanAccount, login HERE. Here, you can do things like:

• View order details
• View payment plan and payment schedule
• View special offers and upgrades
• Transfer tickets to a friend

https://support.axs.com/
Hours: Mon-Fri 8am-10pm CST, Sat & Sun 12pm-10pm CST
Live Chat available!

Visit here.

900 Marin St, San Francisco, CA 94124.

Check back closer to the festival for hours.

• Passes will be available for sale at the box office while supplies last.
• This is 21+ event.
• A physical government issued photo ID, order number and the credit card used for purchase are required for will call pickup or troubleshooting by the original purchaser.
• Absolutely no name changes or alternate Will Call pick-ups will be allowed.
• Box Office will only accept credit or debit card payment.
  • Cash will not be accepted.
• There is no parking available at the box office or at Pier 80.

• For a limited time only, put down $49.99 at checkout then divide the remaining balance over equal biweekly payments through July 31, 2026.
• Available through 6/15/26

• For a limited time only, put down 34% at checkout then divide the remaining balance over equal biweekly payments through July 31, 2026.
• Available 6/15/26 -6/30/26

• For a limited time only, put down 50% at checkout then the 50% remaining balance due July 31, 2026.
• Available 6/15/26 -7/15/26

• Payment Plans are available for all orders over $100 while supplies last.
• Only $4 fee per installment.
• You may pay in full if you do not want to use the payment plan.
• You must select the payment plan during the checkout process. If you miss this, you'll be charged in full. There will be no account adjustments.
• Exact payment amounts may vary by a few cents due to rounding, but the total due will not exceed order total.
• Payments are automated and may take up to 72 hours to process.
  • Please wait for your payment to process. If you make a manual payment during this time, the automatic payment may still process, resulting in a double charge.
• No refunds, cancellations or exchanges.
• For any order that defaults on the payment plan, all money will be issued as a Portola Credit via FanAccount. Please note, the funds will expire one year from time of issuance.
• Your order will not be eligible for upgrade until it has been paid in full.

• Log into your FanAccount to view & manage your payment plan.
• If your payment is declined, you will have a 10-day grace period to pay.
• If payment is not received by the 10th day after the initial payment due date, your order may be canceled at any time, even if later scheduled payments are successfully completed.
• Defaulting on payments will result in cancellation of your order and all money paid issued as a Portola Credit that can be used towards future Portola purchases. No exceptions.
• It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges.
• Your order will not be eligible for upgrade until it has been paid in full.

Need a little more time to pay for your passes? Choose Klarna or Paypal Buy Now Pay Later at checkout to explore payment schedules & pay for your order over time.

Klarna Payment Plan

• Easy autopay payment schedules to choose from
• Split your purchase into installments and pay over time
• Available now

What Is Klarna?

Klarna provides flexible online payment options for ticket purchasers through Klarna Financing. Payment plans allow you to purchase your ticket now, and pay for it over time. Learn more at Klarna.com.

If you meet the requirements below and your cart’s eligible, you can select Klarna at checkout. To sign up, you’ll need:

• A U.S.-issued debit or credit card,
• To be 18 years of age or over,
• A SMS-capable phone number and
• A U.S. residential address.

You can opt to pay with Klarna by following these steps:

1. Add item(s) to your cart and head to the checkout. Only the total purchase amounts that qualify will be offered the option to pay using Klarna.
2. View and select your preferred Klarna payment option.
3. Select Klarna at the checkout to pay for your purchase.
4. You can manage your orders and payments in the Klarna app.

What Is Paypal Buy Now Pay Later?

Paypal Buy Now Pay Later is an excellent option if you want to make the order more affordable by paying it off over time. Get what you want and break the payments up over weeks or even months. Learn More at Paypal Buy Now Pay Later.

To sign up you’ll need a Paypal Account set up with:

• A debit, credit card or a bank account
• To be 18 years of age or over
• First and Last name and Address
• An email address and Phone Number