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LOST & FOUND

Lose something at the show? Stay in the loop with real time updates on found items during and after the festival.

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Protect Your Phone View Items Our Part, Your Part FAQs

Protect Your Phone

Register your device to increase the chances of recovering your item. Once completed, you’ll receive a custom mobile wallpaper to set as your lock screen. If it’s found, the Lost & Found team will scan the code to contact you or a friend to let you know that your device was found.

Learn more here to get started!

SEARCH LOST & FOUND

PHONE THEFT

OUR PART

Goldenvoice and local law enforcement are working hand in hand to address device theft. Lost and Found staff are trained to coordinate directly with law enforcement to expedite responses to reported thefts. There is a zero-tolerance policy when it comes to phone theft. Dedicated staffing, assets, and infrastructure are in place to catch thieves. Those caught in possession of stolen goods will be immediately turned over to law enforcement.

YOUR PART

  • Prevent device theft by keeping track of your device in high traffic areas, turning off access to airplane mode from your lock screen (in your settings), and looking out for individuals watching you and not the show.
  • Prior to arriving, please record your phone’s serial number. If law enforcement is able to recover your device, we will need that number to reunite you with your cell phone.
  • If you suspect your phone was stolen, immediately report it to Lost & Found. If your phone location is still available, an immediate notification is critical for law enforcement. If you believe you have identified the individual who has stolen your phone, flag down any staff member or law enforcement as soon as possible.
  • Post-Event: You can reach out to the San Francisco Police Department by filing a report here if you believe your phone was stolen. If your device begins sharing location after the event, please contact SFPD as soon as possible.

FAQS

  • Where is Lost & Found located?
    • Lost & Found is located at any Info Tent to view or pick up items with a Guest Services team member.
    • If you have access to your own mobile device (or a friend’s), you can view items ONLINE ANY TIME here or on the Portola mobile app.
  • When is it open?
    • For in person help, we’re open during show hours at any Guest Services Tent location. On Monday, Sept. 22, you can find the lost & found team in the parking lot near Pier 80 Marine Terminal at 501 Cesar Chavez St, San Francisco, CA 94124 from 10AM-2PM.
    • You can also view items ONLINE ANY TIME here or on the Portola mobile app.
  • What if I left the festival? What happens now?
    • If you missed us during our service hours, but see your item on the posted inventory, submit a claim for it. Our team reviews all claims and may ask for more details before verifying ownership.
    • Once we’ve matched your claim, you’ll receive a confirmation email with return options: either in-person pick up on festival show days or shipping if you’ve already left town. Shipping costs will be at the owner's expense.
  • How updated is the inventory on Lost & Found?
    • Items are added to the website within an hour of our team receiving them.
    • We recommend filling out a Loss Report if you don’t see your item listed on the website. A Loss Report will notify you when something similar to your item gets turned in up to 5 days after submitting the report.
  • What if I found something at the festival? Where do I turn it in?

    Take found items to the nearest info tent. Please DO NOT hand over items to random staff or guards.

  • I see my item! How do I get it back?
    • If you’re at the festival, stop by any Guest Services Tent to get started! Time spent waiting in line can vary throughout the day, so we recommend submitting a claim for the item instead. This allows the Lost & Found team to ask for additional details to verify ownership (if necessary).
    • Once a claim is confirmed, you’ll receive an email to pick up your item or have it shipped. Shipping costs will be at the owner's expense.
  • What if I don’t see my item on the website?
    • Rather than keeping you from enjoying the show, we encourage you to submit a Loss Report. The report lets us know what you lost and allows you to be notified whenever an item similar to yours gets turned in up to 5 days after filling it out.
    • If you don’t have access to a mobile device, stop by any Guest Services Tent inside the festival for additional help.
  • What if I think my item was stolen?
    • We recommend reaching out to the San Francisco Police Department by filing a report here if you believe your item was stolen.